Privacy Policy

1. Introduction

This Privacy Policy governs the manner in which thr77 collects, uses, maintains, and discloses information collected from users (each, a "User" or "you") of the thr77.cam website and associated gaming platform (collectively, the "Platform"). This Privacy Policy applies to the Platform and all products and services offered by thr77.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Platform, you can be assured that it will only be used in accordance with this Privacy Policy. thr77 may update this Privacy Policy from time to time by updating this page. You should check this page periodically to ensure that you are satisfied with any changes.

2. Information We Collect

2.1 Personal Identification Information

When you register for an account on thr77, we collect personal identification information necessary to verify your identity, comply with legal requirements, and provide our services. The personal information we collect includes:

• Full Name: Your legal name as it appears on your Indonesian identity card (KTP) or other government-issued identification document.
• Date of Birth: To verify that you are at least 21 years of age as required by our Terms & Conditions.
• Email Address: Used for account verification, communication regarding your account, promotional offers, and customer support.
• Phone Number: Your active Indonesian mobile phone number for account security, two-factor authentication, and important account notifications.
• Residential Address: Your current address in Indonesia for identity verification and compliance purposes.
• Government ID: Copies of your Indonesian identity card (KTP), passport, or driver's license submitted during the Know Your Customer (KYC) verification process.
• Proof of Address: Recent utility bills, bank statements, or government documents confirming your residential address.

2.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name for Indonesian Rupiah (IDR) transactions.
• E-Wallet Information: Account details for OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported e-wallet services.
• Payment Card Information: Card number, expiration date, and CVV code for Visa and Mastercard transactions. Note that sensitive payment card data is processed through PCI DSS compliant payment gateways and is not stored on thr77 servers.
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, and account balance changes.

2.3 Technical and Usage Data

We automatically collect certain technical information when you access the thr77 Platform:

• IP Address: Your Internet Protocol address used to verify your location, prevent fraud, and ensure compliance with geographic restrictions.
• Device Information: Type of device (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Cookies and Tracking Technologies: Small data files stored on your device that help us remember your preferences, keep you logged in, and analyze platform usage patterns.
• Usage Analytics: Pages visited, games played, time spent on the platform, navigation paths, click patterns, and feature interactions.
• Geolocation Data: Approximate location derived from IP address or GPS data (with your permission) to ensure you are accessing the platform from Indonesia.
• Communication Records: Records of your interactions with our customer support team, including live chat transcripts, emails, and phone calls for quality assurance and dispute resolution.

2.4 Gaming Activity Data

We collect information about your gaming behavior and preferences, including:

• Games played (sports betting, live casino, slots, etc.)
• Bet amounts and frequencies
• Win/loss records
• Bonus claims and wagering progress
• Favorite games and betting patterns
• Self-exclusion and deposit limit settings

3. How We Use Your Information

3.1 Account Management and Service Provision

thr77 collects and uses your personal information to:

• Create and maintain your user account
• Verify your identity and age (21+ requirement)
• Process deposits and withdrawals in Indonesian Rupiah (IDR)
• Enable you to access and use our gaming services including sports betting, live casino, slot games, and other entertainment products
• Manage your account balance and transaction history
• Apply bonuses, promotions, and loyalty rewards
• Enforce wagering requirements and bonus terms

3.2 Communication and Customer Support

We use your contact information to:

• Send important account notifications including deposit confirmations, withdrawal approvals, and security alerts
• Provide customer support through live chat, email, and phone in Indonesian and English languages
• Respond to your inquiries, complaints, and feedback
• Send promotional offers, bonus announcements, and marketing communications (with your consent)
• Conduct customer satisfaction surveys and gather feedback on platform improvements

3.3 Security and Fraud Prevention

Your information helps us maintain platform security by:

• Detecting and preventing fraudulent activities, money laundering, and unauthorized access
• Verifying payment method ownership to prevent third-party deposits and withdrawals
• Identifying duplicate accounts and bonus abuse
• Monitoring for suspicious betting patterns and collusion
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Responding to legal obligations and cooperating with law enforcement when required

3.4 Platform Improvement and Analytics

We analyze user behavior and technical data to:

• Understand how users interact with the platform and identify popular features
• Optimize user experience, interface design, and navigation
• Identify technical issues, bugs, and performance bottlenecks
• Develop new features and game offerings based on user preferences
• Personalize your experience by recommending games and promotions relevant to your interests
• Generate aggregated, anonymized statistics and reports (that do not identify individual users)

3.5 Responsible Gaming

Your information supports our responsible gaming initiatives by:

• Enforcing age restrictions and preventing underage gambling
• Monitoring for problematic gaming behavior patterns
• Implementing deposit limits, loss limits, and session time restrictions you have set
• Processing self-exclusion requests and ensuring compliance during exclusion periods
• Providing support and resources for users who may be experiencing gambling problems

4. Legal Basis for Processing

thr77 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms & Conditions) and provide gaming services you have requested.
• Legal Obligation: We must process certain data to comply with legal requirements including age verification, anti-money laundering regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, platform security, customer support, and service improvement, provided these interests do not override your privacy rights.
• Consent: For marketing communications, cookies (beyond strictly necessary ones), and certain data sharing practices, we obtain your explicit consent, which you may withdraw at any time.

5. How We Protect Your Information

5.1 Technical Security Measures

thr77 employs industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted between your device and thr77 servers is encrypted using 256-bit Secure Socket Layer (SSL) technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and regular security audits.
• Password Protection: User passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Two-Factor Authentication (2FA): Optional 2FA provides an additional layer of account security beyond username and password.
• PCI DSS Compliance: Payment card processing complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring credit and debit card information is handled securely.
• Regular Security Audits: Our security infrastructure undergoes regular penetration testing and vulnerability assessments by independent cybersecurity experts.

5.2 Organizational Security Measures

• Access Controls: Only authorized thr77 personnel with a legitimate business need can access user data, and all access is logged and monitored.
• Employee Training: All staff members receive regular training on data protection, privacy regulations, and security best practices.
• Confidentiality Agreements: Employees, contractors, and third-party service providers sign strict confidentiality agreements prohibiting unauthorized disclosure of user information.
• Data Minimization: We collect only the minimum amount of personal data necessary to provide our services and comply with legal obligations.
• Retention Limits: Personal data is retained only as long as necessary for the purposes outlined in this Privacy Policy or as required by law, after which it is securely deleted or anonymized.

5.3 Your Responsibility

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication for enhanced security
• Do not access your account from public or shared computers
• Log out after each session, especially on shared devices
• Keep your contact information (email, phone number) up to date
• Report any suspicious activity or unauthorized access immediately to customer support

6. Information Sharing and Disclosure

6.1 Third-Party Service Providers

thr77 may share your information with trusted third-party service providers who assist us in operating the platform, conducting business, and serving you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. Third parties we work with include:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja), and international payment gateways (Visa, Mastercard) process your financial transactions.
• Game Providers: Software developers including Pragmatic Play, Microgaming, NetEnt, Evolution Gaming, Pocket Games Soft, and Spribe provide gaming content and may collect gameplay data for their own analytics and RTP verification purposes.
• Identity Verification Services: Specialized KYC and AML compliance providers verify the authenticity of identity documents and screen for fraud and money laundering risks.
• Customer Support Tools: Live chat platforms, email services, and customer relationship management (CRM) systems store communication records and support tickets.
• Analytics and Marketing: Web analytics tools, email marketing platforms, and advertising networks help us understand user behavior and deliver targeted promotions (with your consent).

6.2 Legal Requirements and Law Enforcement

thr77 may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with court orders, subpoenas, or legal processes
• Cooperating with law enforcement investigations of fraud, money laundering, or other criminal activities
• Responding to requests from Indonesian regulatory bodies or gaming authorities
• Protecting the rights, property, or safety of thr77, our users, or the public
• Enforcing our Terms & Conditions and investigating violations

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of thr77's assets, user information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our platform of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

6.4 With Your Consent

Other than as described in this Privacy Policy, thr77 will not share your personal information with third parties without your explicit consent. You have the right to withdraw consent at any time by contacting customer support.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the thr77 platform. They help us recognize your device, remember your preferences, keep you logged in, and understand how you use the platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function properly, enabling core features like account login, secure transactions, and navigation.
• Performance Cookies: Collect information about how you use the platform, such as pages visited and errors encountered, helping us improve performance and user experience.
• Functionality Cookies: Remember your preferences (language, currency, favorite games) to provide a more personalized experience.
• Targeting/Advertising Cookies: Track your browsing activity to deliver personalized promotions and advertisements based on your interests (used only with your consent).

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when cookies are being sent. However, disabling certain cookies may affect the functionality and features available on the thr77 platform. Please note that strictly necessary cookies cannot be disabled as they are essential for the platform to operate.

8. Your Privacy Rights

8.1 Access and Portability

You have the right to request access to the personal information thr77 holds about you. You may also request a copy of your data in a structured, commonly used, and machine-readable format (data portability) to transfer to another service provider.

8.2 Correction and Update

You have the right to correct inaccurate personal information and update your account details at any time through your account settings or by contacting customer support.

8.3 Deletion (Right to be Forgotten)

You may request deletion of your personal data, subject to certain exceptions where we are required to retain information for legal or regulatory compliance purposes (e.g., financial transaction records, KYC documents). To request account deletion, contact customer support. Note that account deletion is permanent and cannot be reversed.

8.4 Restriction of Processing

You may request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

8.5 Objection to Processing

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing communication or by updating your preferences in account settings.

8.6 Withdrawal of Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.

8.7 Exercising Your Rights

To exercise any of these rights, please contact our customer support team at [email protected] or through live chat. We will respond to your request within 30 days and may require verification of your identity before processing your request.

9. Data Retention

thr77 retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, accounting, and regulatory requirements. Specific retention periods include:

• Account Information: Retained for the duration of your active account and up to 7 years after account closure for regulatory compliance, tax reporting, and dispute resolution purposes.
• Financial Records: Transaction history, deposits, withdrawals, and betting records are retained for at least 7 years as required by anti-money laundering regulations and tax laws.
• KYC Documents: Identity verification documents are retained for 7 years after account closure to comply with regulatory requirements.
• Communication Records: Customer support interactions, emails, and chat logs are retained for 3 years for quality assurance and dispute resolution.
• Marketing Data: If you unsubscribe from marketing communications, your email address is retained on a suppression list to ensure we do not contact you again.

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our third-party service providers (payment processors, game providers, cloud storage services) are located. These countries may have different data protection laws than Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Privacy Shield certification (for U.S.-based service providers)
• Binding corporate rules for multinational organizations

By using thr77 services, you acknowledge and consent to the international transfer of your personal information under these safeguards.

11. Children's Privacy

thr77 services are strictly restricted to adults aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, do not use the platform, make any purchases, or provide any personal information. If we discover that a user is under 21, we will immediately close the account, delete all associated personal data, and forfeit any remaining balance. If you believe we may have inadvertently collected information from someone under 21, please contact us immediately at [email protected] so we can take appropriate action.

12. Third-Party Links

The thr77 platform may contain links to third-party websites, game providers, or services that are not operated or controlled by thr77. This Privacy Policy applies only to information collected by thr77. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. Clicking on third-party links or enabling third-party integrations is at your own risk.

13. Changes to This Privacy Policy

thr77 reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting to this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of the platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry"
• Live Chat: Available 24/7 through the thr77 platform
• Response Time: We aim to respond to all privacy-related inquiries within 72 hours

Our Indonesian-speaking customer support team is available to assist you with any privacy questions or concerns. For formal data subject rights requests (access, deletion, correction, etc.), please provide your full name, account username, and a detailed description of your request. We may require identity verification before processing sensitive requests.